What is PIJ? PIJ(Private Import Japan) provides a buying proxy service for customers all over the world to purchase items directly from Japan for more than 10 years. Customers can browse yahoo auction and other websites and we will use our ID to purchase the items on behalf of the customer. This allows people from around the world to buy items that are often unavailable or very expensive in their home countries. You can enjoy your shopping on Japanese sites easily. We are very happy to be able to help you through this service! What is Yahoo Japan Auction? Yahoo Japan Auction is the biggest auction site located in Japan. Other than Japanese speaking people are difficult to use, and most sellers will not ship to people outside of Japan. However you may get Japanese limited products or very rare Japanese items on Yahoo Japan Auction. There is a good chance for you to buy what you want more cheaply than eBay or the other sites. How do I bid on Yahoo Japan Auction? We, PIJ, make a bid on your behalf, and receive your items at our office then ship them out to you. You don't need to create your own Yahoo account. Tell us the details of the auction you want to bid on. We will deal with the seller instead of you! How do I purchase from Mercari, Rakuten, Amazon JP, and other Japanese online shopping websites? We, PIJ, make an order on your behalf, and receive your items at our warehouse then ship them out to you. Register now to PIJ and let us know about the details of what you want to buy!
PIJ billing is divided into 2 parts. Total amount depends on what shipping method you choose and the weight of the package. Please make your reference by the explanation below. The total is the total of 1st payment and 2nd payment. << 1st payment>> Item price + Commission fee + Handling fee << 2nd payment>> International shipping cost *Handling fee (1st) includes "shipping within Japan", "bank transfer fee", "any tax", "charges from the seller to us", etc. *International shipping cost (2nd) is depending on the shipping method what you choose.
Please complete the member registration first. PIJ has 2 types of order forms; one is specifically for Yahoo Japan Auction, the other for any Japanese online shops, Mercari, other auctions else. You can learn it at the “ How to Order “ section. How to Order section
If you use PIJ service for the first time, your member rank has 5000yen for the monthly limit. Your order limit is determined and updated every month. PIJ system judges depending on your purchase history, so basically you should wait until next month. However, the account manager might be able to consider your situation. Please contact us from “ Contact “ form.
You cannot cancel an order once we have accepted it because we bid or ordered instead of you already. Please consider enough and place an order with us. However, it may be possible to be able to accept cancellation if you have just placed an order and the order has not yet been processed by us. Please inform us by “Contact” form immediately.
There are some reasons that we cannot get it. Your order was cancelled if you were out-bidded, out of stock, PIJ cannot treat it because of its size, because of dangerous goods, etc. We hope you understand.
You will receive notification after we finish the deal with the seller. Please wait for a while. Also you can check the “Order View” to find out if payment is ready.
PIJ can keep your items at our warehouse up to 30 days basically. Please make your shipping request within 30 days after placing your order. If your items are still located at our warehouse 30 days after purchase, PIJ cannot accept your new order. You need to request a shipment first. If a shipping request is not made, PIJ may dispose of your items after a certain period of time. But if you have any special reason that you cannot request shipment, please let us know via “ Contact “ form. We might consider your situation.
OK, let us know about it via Contact form. We send you an email which has the temporary password. Please login your account with your ID and the temporary password first, and then update your new password on the "Change Registration" tab . If you also forget your registered ID, please let us know your registered email address. We will search and find your record.
We use bubble wrapping material, and well pack your items to protect during delivery.
As a general rule, items can not be returned or exchanged after ordering or bidding.
Some domains may classify our email as spam or even not deliver it. Please check your spam folder, and if the issue persists please re-register with an email address from a different email service provider.
Let us know about it by Contact form. If you try to place another bid again on the item you have already bid on, an error message will be shown because PIJ system will judge that it may multiple orders for the same auction due to users' mistakes. But in the case of you would like to place another bid on the item again, please let us know the order number, your bid price and bid timing (Bid Now, 2 minute before, or 6 minutes before) via "Contact us" form. https://www.private-import-japan.com/contact.php We will do our best to correspond it. However, if the other buyer bid more than your re-bid price, you will be out-bidded again. Also, we may not be able to make re-bid for it in time if the auction doesn't have enough time. So please place an order for your maximum price by the first order basically. And if you would like to bid more, let us know from Contact us form again.
Please place an order for your maximum price by the first order. Automatic bidding system makes bidding convenient so you don't have to keep coming back to re-bid every time someone places another bid. Reference - How Automatic Bidding works When you place a bid, you enter the maximum amount you're willing to pay for the item. The seller and other bidders don't know your maximum bid. We'll place bids on your behalf using the automatic bid increment amount, which is based on the current high bid. We'll bid only as much as necessary to make sure that you remain the high bidder, or to meet the reserve price, up to your maximum amount. If another bidder places the same maximum bid or higher, we'll notify you so you can place another bid. Your maximum bid is kept confidential until it is exceeded by another bidder.
We would like to help you as much as possible. Please send us the inquiry via " Contact” form. However, sometimes the seller does not respond to the questioner's inquiry. Please note that. We are not able to ask questions about auctions that have ended.
If the seller is setting the negotiable option,we would like to help you as much as possible. Please send us the inquiry via " Contact” form. However, sometimes the seller does not respond to the questioner's inquiry. Please note that. Please try to negotiate within the bounds of common sense. Negotiating at too low a price is disliked by sellers. We are not able to ask questions about auctions that have ended.
Yes, PIJ always asks sellers to make your items bundled. If you get items from the same seller (the same shop) at the moment (on the same day), the handling fee (includes shipping) will just be charged for a package (some items will be bundled in a package). However, there are some sellers who don't accept the bundle (the items wouldn't be bundled). In that case, the shipping cost will be charged for every order. Please understand it when you see those situations.
It depends on the seller’s setting. Basically it’s around 300yen to 2000yen, though it depends on the item's size and weight and the distance from the seller’s living area to our warehouse. During the dealing with the seller after the auction ends, we know the exact shipping cost that the seller charges.
PIJ does not take responsibility for the authenticity of items. It is the buyer's responsibility and risk so please choose items and sellers carefully by yourself. Generally Japanese sellers are very honest and value their feedback. So there are few terrible sellers. If you would like PIJ to request further information from the seller, please send a question from "contact us". We can ask if the seller has receipts for the item or any other information. Please understand, sometimes Yahoo sellers can not always reply quickly and sometimes do not reply before the auction ends. We will do our best to assist if there are any problems however it is up to you as the buyer to decide carefully on this type of auction. After you send a purchase order to PIJ, you can not cancel.
Yes, of course we can. However, we can only offer a manual bidding service performed by our shopping staff, rather than the real-time bidding we offer for Yahoo! Auctions. Please send the order from the “ Shop “ tab on PIJ website. Put required info to let us know what you want and send it. We will check and try to bid or buy for you.
It’s about the bid timing. “Bid Now” is made instantly. As soon as PIJ staff accept your order, your bid will be done. If you choose “ 2min before” or“ 6 min before” as a bid timing, your bid will be placed in the last 2 minutes or the 6 mins of the auction. It will be managed by an auto bidding system. When you choose “2 min before” or “6 min before” option for bid timing, please be aware that there are several cases where the bid will not be made: 1. Another bidder has placed a bid above your maximum bid 2. Another bidder has placed a bid at same price with you but fast than you. 3. The seller ends the auction early before our bid is placed 4. The seller does not wish to sell to proxy services and cancels our bid
For auctions which have a Buy It Now (即決価格) option, if you bid through our service for the Buy It Now price, it will end the auction with you as the winner and highest bidder. This also means that another bidder can end an auction immediately by purchasing the item at the Buy It Now price if it is available. As such, for popular items it may be a good idea to consider purchasing it at the Buy It Now price, rather than bidding, to ensure that you are able to get it.
When creating the auction, if the seller has marked the auction as open for Early Termination (早期終了), it may be possible to end the auction early. Please note that.
For auctions which have a Reserve Price (最低落札価格) there is a hidden minimum price which must be reached in order to win the item. It is not possible to see this reserve price. For auctions which have a Reserve Price (最低落札価格), even if you are the highest bidder, if your bid is not over the reserve price, you will not be able to win the item.
"Junk" (ジャンク in Japanese) is how Japanese sellers describe items that are non-functional, badly damaged or in any other way not up to standard. "Junk" is the worst item condition rating, and you should expect any item listed as such to be in poor condition. Reasons a seller might list an item as "junk" include: * Item is completely non-functional * Item functionality has not been checked * Item is badly damaged * Item is only suitable to be used for parts * Item is old and may have unseen damage * Seller is bundling a lot of items
We can accept orders for most online shopping sites. Please send an order to us from the “ Shop” tab.
Yes, we are able to process orders for pre-order items. Simply place an order for the item through the “ Shop” order tab. There may be times in which pre-orders are limited to certain quantities. If we cannot get it, there is nothing you should pay.
No problem. When you have a credit card, you can pay through paypal.
Yes we can combine your items in one package. We don’t take the combined fee. It’s FREE service! Combining multiple items into one shipment can be significantly cheaper than shipping each item individually. Please direct the combined shipping to us when you do the shipping request to us.
Shipping cost will be automatically calculated based on the weight of the items you have requested a shipment . Please select your shipping method from the provided options when making a shipping request. Your items won't be shipped out until you make the 2nd payment.
Shipping cost will be decided what you choose in the shipping method. Each shipping method has its own characteristics. The most reasonable shipping method we handle is surface mail. You can learn more about shipping methods from the International shipping section. International Shipping
Small package has an upper limit for its size and weight. I can guess your parcel exceeds the size or the weight for the method. You can choose when your package size is less than 90cm (length + width + thickness) and weight is less than 2kgs.
We are providing the following shipping method as of now. -EMS -POSTAL PARCEL SAL -POSTAL PARCEL SURFACE (Sea mail) -REGISTERED SMALL PACKET AIRMAIL(ePacket) -REGISTERED SMALL PACKET SAL -DHL You can learn the details at the International shipping section.
We basically send your items to the address you have registered on PayPal. If you would like us to send your items to a different address, please let us know via the Contact Us form.
Please let us know the details via the Contact Us form.
You can track your parcel online from here. https://trackings.post.japanpost.jp/services/srv/search/input?locale=en If it is in your country, please try to contact the post office to deliver.
Your package has been returned to Japan due to reasons such as storage expiration. We will let you know as soon as we receive it.To send it again, you have to pay the shipping cost again.
We want to meet your needs as much as possible. Please send a message via Contact form. If you do not request anything, we will send it as it arrives from the seller or store.
We want to meet your needs as much as possible. Please send us the details via Contact form.
We use bubble wrapping material, and well pack your items to protect during delivery. However rarely the parcel may be handled roughly during international shipping and the item may be damaged. If you hope, we will help you as much as possible to negotiate with Japan post or courier company for compensation. In case of lost, damaged, or completely broken during shipment, you must contact us via “ Contact “ form and provide the information below within 7 days of the package's arrival in order to be compensated. - Proof of a damage report/claim placed to the post office or delivery company. (e.g. picture or screenshot of your receipt) - Photos of the package exterior - Photos of the interior packaging - Photos showing the state of the damaged item(s) (in the case of damaged or broken items) - Shipment tracking number - Order NO of the damaged or missing item(s) - Basic explanation of the damage to your item(s) * Please submit the damage report to the post office or delivery company within 7 days of the package's arrival. * Items that were not reported as damaged, broken, or lost within 7 days of a package's arrival are not eligible for compensation. * Items that are compensated for damage may be collected by the shipping company.
